Ik ben eens opzoek gegaan op de site van continental en na wat zoeken (staat natuurlijk niet op de frontpage
) kwam ik het volgende tegen:
NOTICE OF YOUR RIGHTS
IN THE EVENT OF DENIED BOARDING, FLIGHT DELAY OR FLIGHT CANCELLATION
DESCRIPTION OF YOUR RIGHTS
This notice contains important information about your rights established by European Union regulation in the event that you have a confirmed reservation on a
flight of greater than 3,500 kilometers/2175 miles distance and you are involuntarily denied boarding, or your flight is delayed beyond its scheduled departure
time as described below or your flight is cancelled.
If we reasonably expect to deny boarding on a flight, we are required to seek volunteers to surrender their reservation in exchange for
benefits that the volunteer and we agree upon before we can involuntarily deny boarding to passengers. If there are insufficient volunteers, we can then
involuntarily deny boarding to passengers. A passenger who is involuntarily denied boarding is entitled to the rights described below.
When we reasonably expect that a flight will be delayed more than four hours, you are entitled to the rights described below.
When a flight is cancelled, you are entitled to the rights described below. We will also inform you of possible alternative transportation.
We, however, are not obliged to provide you the flight cancellation compensation described below if:
1) you are informed of the cancellation at least two weeks before the scheduled time of departure;
2) you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and you are offered re-routing,
allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after
the scheduled time of arrival;
3) you are informed of the cancellation less than seven days before the scheduled time of departure and you are offered re-routing, allowing you to
depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled
time of arrival.
In addition, we are not obliged to provide you the flight cancellation compensation described below if the cancellation is caused by extraordinary
circumstances, which could not have been avoided, if all reasonable measures had been taken.
If you are involuntarily denied boarding or your flight is cancelled, you are entitled to receive 600 in compensation from us. If,
however, we offer you re-routing on an alternative flight that will arrive within four hours of the arrival time of the flight on which you were originally booked, your
compensation can be reduced to 300. We will offer you with written agreement compensation via a travel voucher and/or other service, or otherwise pay you
compensation in cash, by electronic bank transfer, bank order or bank cheque.
1) If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are entitled to choose between:
a) reimbursement within seven days, by the means described above in the “Right to Compensation” section, of the full cost of the ticket at the
price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves
any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest
opportunity;
b) re-routing under comparable transport conditions to your final destination at the earliest opportunity;
c) re-routing under comparable transport conditions to your final destination at a later date at your convenience, subject to seat availability.
If we offer you a flight to an airport alternative to that for which the booking was made where the town, city or region is served by several airports,
we will pay the cost of transferring you from that alternative airport either to that for which the booking was made or to another close-by
destination agreed with you.
2) If your flight is delayed for at least five hours, you are entitled to a choice between re-route or reimbursement within seven days, by the means described
above in the “Right to Compensation” section, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and
for the part or parts already made if the flight no longer serves any purpose in relation to your original travel plan, together with, when relevant, a return flight to
the first point of departure at the earliest opportunity.
1) If you are involuntarily denied boarding, we will offer you the following free of charge:
a) meals and refreshments in a reasonable relation to the waiting time;
b) hotel accommodations wherei)
a stay of one or more nights becomes necessary,
ii) a stay additional to that intended by the passenger becomes necessary;
c) transport between the airport and place of accommodation (hotel or other); and
d) two telephone calls, telex or fax messages, or e-mail messages.
2)
a) If your flight is delayed more than four hours beyond its scheduled time of departure, we will offer you the following free of charge:
i) meals and refreshments in a reasonable relation to the waiting time; and
ii) two telephone calls, telex or fax messages, or e-mail messages.
b) If the reasonably expected time of departure of your flight is at least the day after the time of departure previously announced, we will offer
you the following free of charge:
i) hotel accommodations where a stay of one or more nights becomes necessary or a stay additional to that intended by the
passenger becomes necessary; and
ii) transport between the airport and place of accommodation (hotel or other).
c) If your flight is delayed more than five hours, please see above Right to Reimbursement or Re-Routing
3) If your flight is cancelled, we will offer you the following free of charge:
a) meals and refreshments in a reasonable relation to the waiting time and two telephone calls, telex or fax messages, or e-mail messages; and
b)in the event you are re-routed, if the reasonably expected time of departure of the new flight is at least the day after the departure as it was
planned for the cancelled flight, hotel accommodations where a stay of one or more nights becomes necessary or a stay additional to that
intended by the passenger becomes necessary, and transport between the airport and place of accommodation (hotel or other).
The foregoing rights apply without prejudice to any additional rights that you may have to further compensation. Compensation
described in the notice may be deducted from such additional compensation.
Contact Information: Continental Airlines, Inc. •Customer Care •900 Grand Plaza Drive •Department NHCCR •Houston, Texas 77067
TEL: 800-932-2732 •Fax 832-235-1806 or 800-214-0506
Wat me opvalt is dat ze het toch over de rechten in Eu verband hebben en dat ze zich niet beroepen op overmacht ed.. Ik neem verder aan dat indien je een vlucht hebt geboekt welke niet zonder overstap kan (LA-NY-BRU) en de overstap niet gehaald kan worden dit automatisch valt onder vertraging? (je kan dan immers pas 24 uur later doorvliegen)
Groetjes Daphne
!
) en die heeft ze geholpen om naar huis te bellen.
)