AllesAmerika.com Forum

harryh schreef: ↑

12 mar 2020, 23:53

Als zij annuleren heb je recht op terugbetaling. Als ze alleen voucher willen geven hoef je dat niet te accepteren. Als je met cc betaald hebt kun je weigeren en bij cc proberen een claim in te dienen, ze hebben niet geleverd wat je gekocht had.

Wij zitten nu in Florida en hebben besloten niet nog een week af te wachten met onze terugvlucht.

babarage schreef: ↑

12 mar 2020, 23:01

Roshelle schreef: ↑

12 mar 2020, 16:22

Wij vliegen met American Airlines via Londen en daarom krijgen wij niets terug (de vlucht wordt niet geannuleerd). Niets is er mogelijk, geen refund, geen cadeaubon alleen maar omboeken voor een gigantisch bedrag naar andere data.

Hé? Dit staat op de site van American:

The change fee is waived if you:

Booked an American Airlines flight
Bought your ticket on or before March 1, 2020
Are scheduled to travel March 1 - April 30, 2020
Can travel March 1 - December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier
Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Change your trip or cancel and rebook later

You’re allowed to make changes to your trip once. You can change it now, or cancel and rebook later.

Keep in mind:

Travel must start by December 31, 2020 or within 1 year of date the ticket was issued, whichever is earlier.
The change fee will be waived but you may still owe any difference in ticket price when you rebook your trip.
Change or cancel online
Here's how:

Find your trip
If your trip is eligible, you'll see 'Change trip' or ‘Cancel trip’ in the top toolbar

How to request a refund
You are entitled to a full refund of your ticket if you are impacted by above mentioned travel restrictions.

If you bought your ticket via KLM.com, a KLM ticket office or the KLM Customer Contact Centre, and your ticket number starts with 074, you can apply for a refund online  in just a few steps. You can also call us, but lines may be quite busy.

harryh schreef: ↑

13 mar 2020, 12:38

Da's een boeiende, ik heb tickets voor 2 april en nog niets gehoord. Op de website is de status mbt reizen naar de VS nog steeds (laatste update update vandaag om 11:45): "The president of the United States of America has announced an entry ban for most European countries. The impact of this measure is still unclear but is being investigated as we speak. We will update this page as soon as we know more."

Is jouw vlucht al gecanceld @Maxmannl?

have visited mainland China (including Hubei province) in the last 14 days or;
are in the possession of a Chinese passport issued by Hubei province or by mainland China or;
in the last 14 days have visited South Korea, Italy or another country that may be subject to restrictions.
<knip>
You are entitled to a full refund of your ticket if you are impacted by above mentioned travel restrictions.

United States of America - Rebook policy Coronavirus
Because of the Coronavirus outbreak, the president of the United States of America has announced an entry ban for Schengen countries. Therefore, we’ve changed our flight schedule to and from the United States of America:

We plan to operate as scheduled until and including 22 March 2020, if possible.
We’ll reduce our flight schedule from 23 March up to and including 28 March.
Most flights are expected to resume on 29 March 2020.
You can check your flight status or view your flight details in My Trip. If you have booked a flight to, from or via United States of America until 31 May 2020, please see below rebook options we can offer you.

Rebook your flight
Is the departure date of your flight to, from or via United States of America until 31 May 2020? Please see below options and rules:

1. Change your travel dates
You may change your travel dates of KLM, Air France and/or Delta Air Lines flights once.
You will not have to pay the change fee.
Until and including 31 May 2020, you can change your travel dates if the same travel class as mentioned on your original ticket is available.
From 1 June 2020 onwards, you can change your travel dates if the same fare type as mentioned in your original ticket is available. If you change to a higher fare type, you may need to pay the fare difference.
2. Change your destination
You may use the full value of your original tickets for new tickets on KLM, Air France, Delta Air Lines or Virgin Atlantic.
You will not have to pay the change fee.
3. Request a voucher
You can also choose to postpone your trip. In this case, we will provide you with a voucher that will be valid for 1 year and can be used on KLM, Air France, Delta, and Virgin Atlantic flights. This voucher will be non-refundable.

How to rebook
Log in to My Trip and change your travel dates or destination yourself if:
you have a KLM, Air France or Delta Air Lines ticket,
your journey has not started yet,
you are not travelling with a baby (0-1 years),
you did not request a special service (e.g. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet).
If you don’t want to arrange the rebooking online or if you need assistance, contact the KLM Customer Contact Centre.